Anthropic Economic Index · Claude.ai, May 2026

The support role is handed over first

Share of each occupation's Claude conversations that Anthropic classifies as automation, where the model does the task, rather than augmentation, where a person works through it with the model.

Support / operational role Professional / decision role

Source Anthropic Economic Index, release 2026-06-26, aei_claude_ai, global, May 2026, SOC detailed occupations · Automation = directive and feedback-loop conversation patterns